Contact Us
We respond to all customer feedback and look forward to hearing from you!
Please check out our FAQ section if you have a question about your order. Most questions can be answered there!
If you are inquiring about a placed order; rest assured that we have your order and your model is working hard to complete it! If your order says “Processing” that means payment has been accepted and the model has received your order invoice.
PLEASE READ BEFORE EMAILING US:
Our models are all amateurs with lives that consist of school and/or work. Almost all models have multiple orders lined up at all times and our most popular girls will have 10-20 orders in queue. They do their best to fulfill orders as quickly as possible, however, our services take time for you to receive the best product! Remember that each panty must be worn anywhere from 1-3 days (or even a week) to complete the correct wear time purchased; and we serve our customers on a first come first serve basis. If there is anything out of the ordinary with your order, we will reach out to you to let you know if there will be a delay. 2-3 weeks seems to be the average time of fulfillment; and for our very popular models it can be 3-5 weeks, especially if a model has a surge of orders. Models also have periods which means that there might be an additional week wait to make sure everything is clear. Our service is not a product that we can stock on a shelf and ship out on command, so we appreciate your patience and understanding! Thank you!
Please keep in mind that we have a very limited team and as the owner I personally respond to all customer service emails myself. Since 2023 we are now the #1 organic search result on Google for “used panties” so our site is extremely popular and constantly growing. However, I do my best to respond in a timely manner, but it can take me a little bit to get to your email because of the amount that we receive. The models and I appreciate all of you and you can reach me at:
info@thepantybank.com (please read above before contacting us)