FAQ: Frequently Asked Questions

The processing status means your order was successfully placed. Soon your status will change to “In Model Queue” when your model has received your invoice.  Please keep in mind that models typically have multiple orders at a time and each order takes time to complete to ensure all customers receive the proper wear time they purchased! Model’s complete everything in the order they receive the invoice.

You are able to purchase through “guest checkout” however, we do not recommend that. You will still receive the order invoice and video to your email if you checked out as a guest. However, if you create an account and log in when you place your order, you be able to see all your current and previous orders, their status, and download link.

If you accidentally checked out as guest, please create an account, then contact us at info@thepantybank.com. We will be able to move your order(s) to your account profile!

You will receive a charge from “UPB Services” on your bank statement. Nothing else will show up in reference to the services we provide.

When your model completes your video, you will receive an email that says “Note added to your order.” This will include the video link to watch and download your personal video!  You will also see a note added when we provide your tracking link. If your order is marked as completed please log into your account, or check your email, to see your video and tracking status.

Your package will come in a manila/white envelope or similar plain packaging with the return address stating UPB Services. We instruct our models to keep the package looking as plain as possible on the outside. Inside your package will be your pair of panties in a ziploc or sealed bag with a handwritten letter from your model.

IMPORTANT: Please download your video from the download link we provide. — After 2-3 months order videos move to our offline video archives. If you were not able to download your videos in time or lose your video please reach out to us with your order number(s), or the email address associated with your order(s) and we upload it for your to access again. We keep every video in our offline archives. If you lost a lot of videos we may charge you for the time to upload all your videos.

You will receive an email that says “Note added to your order.” This will include the link to watch and download your personal video!  

Creating an account and being logged in when you place an order is an excellent way to keep track of all your orders and the matching videos!

IMPORTANT: Please download your video — Due to sheer amount of storage all of the order videos require, we periodically delete videos off of SproutVideos after 2-3 months. If for some reason you lose your order video please reach out to us with your order number and we can send it to you again. We keep every order video ever done in our offline archives. If you lost a lot of videos we may charge you for the time to upload all your videos.