FAQ: Frequently Asked Questions

The processing status means your order was successfully placed and your model has added it to her order queue.  Please keep in mind that models typically have multiple orders at a time and each order takes time to complete to ensure all customers receive the proper wear time they purchased! Model’s complete everything in the order they receive the invoice.

You are able to purchase through “guest checkout” however, we do not recommend that. You will still receive the order invoice and video to your email if you checked out as a guest. However, if you create an account and log in when you place your order, you be able to see all your current and previous orders, their status, and download link.

If you accidentally checked out as guest, please create an account, then contact us at info@thepantybank.com. We will be able to move your order(s) to your account profile!

You will receive a charge from “UPB Services” on your bank statement. Nothing else will show up in reference to the services we provide.

When your model completes your video, you will receive an email that says “Note added to your order.” This will include the link to watch and download your personal video!  At this time we mark the order as “completed” which means you have your video and your model will be shipping your pair shortly! You should receive your pair within a week of your order being marked completed. (Please expect a longer time period for international models).

Models provide tracking links for each of their panties sent. However, because we are a small team you will not receive a tracking link unless you email us. Please be patient after seeing your order marked as completed before reaching out to us on the whereabouts of your panties. If it’s been 1-2 weeks since your order is marked complete please contact us at info@thepantybank.com and we will happily provide you with a tracking link to see what the delay is. 

Your package will come in a manila/white envelope or similar plain packaging with the return address stating UPB Services. We instruct our models to keep the package looking as plain as possible on the outside. Inside your package will be your pair of panties in a ziploc or sealed bag with a handwritten letter from your model.

IMPORTANT: Please download your video from the download link we provide. — After 3-4 months order videos move to our offline video archives. If you were not able to download your videos in time or lose your video please reach out to us with your order number, or email address associated with your order(s) and we upload it for your to access again. We keep every video in our offline archives.

You will receive an email that says “Note added to your order.” This will include the link to watch and download your personal video!  

Creating an account and being logged in when you place an order is an excellent way to keep track of all your orders and the matching videos!

IMPORTANT: Please download your video — Due to sheer amount of storage all of the order videos require, we periodically delete videos off of SproutVideos after 2-3 months. If for some reason you lose your order video please reach out to us with your order number and we can send it to you again. We keep every order video ever done in our offline archives.