Privacy Policy

Effective Date: January 1, 2020 (Last updated: July 19, 2025)

ThePantyBank.com (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have.

By using this website, you agree to the collection and use of information as outlined below.

1. Age Restriction

ThePantyBank.com is intended for adults 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you are under 18, you are not permitted to use this site.

2. Information We Collect

We collect the following types of personal data:

  • Contact information: name, email address, and shipping address

  • Order details: product selections, custom video instructions, and purchase history

  • Payment details: We do not store your full credit card number or payment credentials. All transactions are securely processed through Authorize.net or other approved third-party processors using industry-standard encryption and PCI-compliant systems.

  • Communications: messages sent through our contact forms, order notes, or customer service inquiries

  • Device data: browser type, IP address, cookies, and analytics data via tools like Google Analytics

3. How We Use Your Information

We use your data to:

  • Process orders and fulfill deliveries

  • Send order confirmations and customer support responses

  • Provide custom video services

  • Notify you of order updates, new product drops, or account-related messages

  • Improve site functionality, content, and user experience

4. How We Protect Your Data

We use industry-standard security protocols (SSL encryption, firewall protection) to keep your data safe. Your data is never sold, rented, or shared with third parties except in the following cases:

  • To payment processors and shipping carriers as needed to complete your order

  • If required by law enforcement or legal processes

  • To third-party tools (e.g., email marketing, analytics) strictly for internal operations

5. Cookies & Tracking

We use cookies to:

  • Maintain your logged-in session

  • Analyze site traffic (Google Analytics)

  • Store cart and order preferences

You can disable cookies in your browser, but some features may not work properly.

6. Email Communications

By placing an order or subscribing to updates, you may receive transactional or promotional emails. You can unsubscribe from promotional emails at any time by clicking the unsubscribe link or contacting us directly.

We do not spam, and we never share your email address with outside marketers.

7. Custom Videos & Content Privacy

Custom videos are created by individual models for your personal use only.
You may not:

  • Repost, resell, or distribute any digital content

  • Share videos on forums or adult sites

  • Record or store content intended for streaming access (e.g., Video Club content)

Violations of these terms may result in account bans and legal action.

8. International Orders

If you are located outside the U.S., your data may be processed in the United States. By using our site, you consent to this transfer and processing of your personal data.

9. Your Rights (GDPR/CCPA)

Depending on your location, you may have the right to:

  • Access your personal data

  • Request corrections or deletions

  • Opt out of marketing communications

  • Request a copy of the data we store about you

To exercise any of these rights, please email us at info@thepantybank.com

10. Data Retention

We retain customer and order data as long as needed to:

  • Fulfill your order

  • Meet legal and accounting obligations

  • Prevent fraud or abuse

If you request deletion of your account, we will anonymize or securely erase your personal data where applicable.

11. Updates to This Policy

We may update this policy from time to time. The latest version will always be posted here with the current effective date.

12. Contact

Questions or concerns?
📧 info@thepantybank.com
www.thepantybank.com